Shipping Information

Shipping Information at Dalas Market explains how orders move from production to shipment and delivery. Most products sold through Dalas Market are prepared after an order is placed. Each order must complete production before it can be packed and transferred to the shipping carrier. Orders are processed Monday through Saturday.

Production and Delivery Estimates

Order Stage Destination Estimated Time
Production All products 2–5 business days
Standard Shipping United States 15–25 business days
Expedited Shipping United States 7–12 business days
Standard Shipping International destinations 15–25 business days
Expedited Shipping International destinations 7–12 business days

Production time begins after your order has been successfully placed.

Please note that shipping time does not include production time. For example, an order using Standard Shipping may require 2–5 business days for production before the shipping estimate begins.

The timeframes above are estimates rather than guaranteed delivery dates. Delivery may take longer because of carrier delays, severe weather, customs inspections, peak shopping periods, destination accessibility, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges depend on factors such as your destination, the products in your order, and the shipping service selected.

The available shipping options and applicable costs will be shown during checkout after you enter your delivery information.

Please review your shipping method, address, and order total before completing payment.

Tracking Your Order

When tracking is available for your selected shipping service, tracking information will be sent after your order has shipped.

Please allow some time for the carrier to activate the tracking record. A tracking number may be created before the first carrier scan appears.

If your tracking information has not updated for an extended period, please Contact Us and include your order number.

Multiple Packages

Products in the same order may sometimes be prepared at different facilities.

As a result, your order may arrive in separate packages or on different delivery dates. When available, separate tracking information may be provided for each shipment.

Receiving one package before another does not necessarily mean that part of your order is missing.

Separate Orders and Delivery Addresses

Orders submitted separately cannot normally be combined after checkout.

We also cannot divide a single order between multiple delivery addresses. If you would like products sent to different addresses, please place a separate order for each delivery address.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully check:

  • Recipient name
  • Street address
  • Apartment, unit, or suite number when applicable
  • City
  • State or province
  • Postal or ZIP code
  • Country

If you notice an address error after placing your order, please Contact Us as soon as possible.

Address changes may not be possible once an order has entered production, processing, or shipment.

Dalas Market is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete information provided during checkout.

International Shipping

Dalas Market ships to available international destinations based on product and shipping availability.

International orders may require additional time because of customs processing, local postal services, or destination-specific procedures.

Customs clearance times are controlled by the destination country and are outside the control of Dalas Market.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, VAT, customs fees, or local handling charges.

These charges are determined by the destination country and, unless otherwise stated during checkout, are the responsibility of the recipient.

Dalas Market does not control:

  • Customs assessments
  • Import tax rates
  • Customs processing times
  • Additional charges imposed by local authorities

If you are unsure whether additional charges may apply, we recommend contacting the customs authority in your destination country.

Delayed or Missing Shipments

Shipping delays may occasionally occur because of carrier disruptions, customs processing, severe weather, peak seasons, transportation issues, or other circumstances outside our control.

If an order appears delayed, please check the tracking information first.

If you still need assistance, contact us and include your order number and the email address used during checkout so we can review the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check:

  • Around the delivery location
  • With members of your household
  • With neighbors when appropriate
  • With building management or reception
  • With the local delivery carrier

If the package still cannot be located, please Contact Us with your order number and tracking information.

Damaged Items

If your order arrives damaged, defective, or affected by a production or shipping issue, please contact us and provide:

  • Your order number
  • A brief description of the problem
  • Clear photos of the product
  • Photos of the packaging when relevant

Depending on the circumstances, the order may qualify for a replacement or refund under our Returns & Refunds Policy.

Please do not return a damaged item before contacting our support team.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because orders may move into production shortly after purchase, changes or cancellations cannot be guaranteed once processing has begun.

Please review our Terms of Service and Returns & Refunds Policy for additional information.

Shipping Support

If you need assistance with an existing shipment, please contact Dalas Market.

Customer Support:
[email protected]

When contacting us about an order, include your order number and the email address used during checkout.

For other questions, please visit our Contact Us page.

Home Page: Dalas Market