Payment Policy
Payment Policy at Dalas Market explains how payments are handled when you place an order through Dalasmarket.com. We want the checkout process to be straightforward and give customers a clear understanding of pricing, payment authorization, declined transactions, refunds, and payment security.
Please review this policy before completing your purchase.
Accepted Payment Methods
Dalas Market accepts the payment methods displayed as available during checkout.
Available payment options may vary depending on your location, transaction, currency, or the payment services currently supported by our website.
Because payment options can change over time, the methods displayed at checkout should be considered the most current payment options available for your purchase.
Please make sure that the payment method you select is valid and that you are authorized to use it.
When Payment Is Collected
When you place an order through Dalasmarket.com, the payment information submitted during checkout is sent for authorization and processing through the applicable payment service.
Your order may begin processing after the transaction has been successfully completed or otherwise confirmed.
In some situations, a payment may remain pending while your bank, card issuer, or payment provider completes additional processing.
A pending payment does not necessarily mean that the transaction has failed or that you have been charged more than once.
Payment Processing
Payments made through Dalas Market are processed using third-party payment services available through our checkout system.
These payment providers may collect and process the information necessary to authorize and complete your transaction.
Dalas Market does not require customers to send sensitive payment credentials by email.
For your protection, please never send us information such as:
- Your complete credit or debit card number
- Card security codes
- Online banking passwords
- Payment account passwords
- Other sensitive financial credentials
If you experience a payment issue, Contact Us and provide your order number, if available, along with a description of the problem. Do not include sensitive card or account credentials in your message.
For more information about how personal information may be handled when you use our website, please review our Privacy Policy.
Payment Authorization
By submitting an order, you confirm that you are authorized to use the payment method provided.
The payment provider, card issuer, or financial institution may perform authorization or verification checks before approving a transaction.
A transaction may be declined or delayed for reasons that can include:
- Incorrect payment details
- Insufficient funds or available credit
- Security checks
- Restrictions placed by the card issuer or bank
- Payment provider verification requirements
- Billing information that cannot be verified
Dalas Market does not control the approval process used by your bank or payment provider.
If a payment is declined, your bank or payment provider may be able to provide additional information about the reason.
Currency and Conversion
Product prices and the currency applicable to your purchase will be displayed on the website or during checkout.
If your payment account uses a different currency, your bank, card issuer, or payment provider may convert the transaction into your local currency.
Currency conversion rates and any related fees are determined by the applicable financial institution or payment provider, not by Dalas Market.
For questions about exchange rates, international transaction fees, or other bank charges, please contact your payment provider directly.
Pricing
We make reasonable efforts to display accurate product prices on Dalasmarket.com.
Prices may change as products, promotions, costs, or other business circumstances change. A price change does not normally affect an order that has already been successfully completed, except where correction is required because of an obvious pricing or technical error.
Before submitting payment, please review the order summary shown at checkout.
Depending on your order and location, your total may include:
- Product charges
- Shipping charges
- Applicable taxes
- Other charges clearly presented during checkout
The final amount presented before you submit your order should be reviewed carefully before payment is completed.
Taxes, Duties, and Additional Charges
Taxes may apply depending on the order, customer location, and applicable requirements.
For international shipments, customs duties, import taxes, VAT, handling charges, or other fees may also be imposed by the destination country or local authorities.
Unless otherwise clearly indicated during checkout, customs or import charges assessed after shipment are not payments collected by Dalas Market.
For additional information about international deliveries and customs, please review our Shipping Information page.
Payment Confirmation
After a successful order, you may receive an order confirmation at the email address provided during checkout.
Please review the confirmation and notify us as soon as possible if you notice an issue with the order information.
If you do not see an expected order confirmation, check your spam or junk folder before contacting us.
An order confirmation helps confirm that your order has been received, but fulfillment may still be subject to product availability, payment verification, and other conditions described in our Terms of Service.
Failed or Declined Payments
If your payment fails or is declined, your order may not be completed.
Before trying again, check that:
- Your payment information was entered correctly
- Your billing information is accurate
- Your payment method has not expired
- Your bank or payment provider has not restricted the transaction
If everything appears correct and the payment still fails, contact your bank or payment provider.
You can also Contact Us if the problem appears to be related to the Dalas Market checkout process.
Pending Payments
Some transactions may appear as pending while the payment provider or financial institution completes authorization.
Processing times for pending transactions are determined largely by the payment provider or bank involved.
If a payment appears pending but you are unsure whether your order was successfully created, please check for an order confirmation before attempting another payment.
You can contact our support team if you need help confirming whether we received your order.
Duplicate or Unexpected Charges
If you believe you have been charged more than once for the same Dalas Market order, first review your payment account carefully.
In some cases, an authorization or pending transaction may appear alongside the completed payment before the temporary authorization disappears.
If you believe that multiple completed charges were made for the same order, Contact Us and provide the relevant order number and a description of the issue.
For security reasons, please hide or remove complete card numbers and other sensitive financial information from any screenshots you send us.
Refunds
Approved refunds are generally returned through the applicable original payment method when possible.
Once Dalas Market has processed a refund, additional time may be required before the funds appear in your account. The timing can vary depending on your bank, card issuer, or payment provider.
A delay in the appearance of an approved refund does not necessarily mean that the refund was unsuccessful.
For information about when an order may qualify for a refund, replacement, or return, please read our Returns & Refunds Policy.
Chargebacks and Payment Disputes
If you notice a payment issue or believe there is a problem with your order, we encourage you to Contact Us first so that we have an opportunity to review the situation.
Many order, delivery, product, and payment concerns can be investigated directly by our support team.
If a payment dispute or chargeback is opened through a bank or payment provider, we may provide relevant transaction, order, shipment, or communication records to the payment provider when necessary to respond to the dispute.
Nothing in this section is intended to restrict rights that may be available to you through your payment provider or under applicable law.
Fraud Prevention and Verification
To help protect customers and our store, transactions may be subject to security or fraud-prevention checks.
In certain circumstances, an order may be held, reviewed, declined, or canceled if the transaction appears unusual or if payment information cannot be appropriately verified.
We may also request reasonable additional information when necessary to verify an order.
If an order is canceled after a successfully collected payment, the applicable amount will be handled in accordance with the circumstances of the transaction and our store policies.
Changes to This Payment Policy
Payment services and checkout options may change as Dalas Market develops.
We may update this Payment Policy when necessary to reflect changes to our payment processes, website, or applicable requirements.
The latest version published on this page will apply from its stated effective date.
Questions About a Payment?
If you have a question about a payment made through Dalasmarket.com, please contact our customer support team.
When contacting us about an existing purchase, include your order number whenever possible. This helps us locate the correct transaction more efficiently.
Customer Support: [email protected]
For general customer assistance, please visit our Contact Us page.
You can also review our Privacy Policy, Terms of Service, Shipping Information, and Returns & Refunds Policy for additional information about shopping with Dalas Market.