Returns & Refunds Policy

Returns & Refunds Policy at Dalas Market, we want every order to arrive as expected. If you need to request a return, refund, replacement, or cancellation, please review the information below before contacting our support team.

Policy at a Glance

Request Type	Timeframe	Main Requirements
Standard Return	Within 30 days of receiving the order	Item must be unused, unwashed, unworn, and returned in its original condition and packaging
Damaged, Defective, or Incorrect Item	Contact us as soon as possible after delivery	Order number, description of the issue, and clear supporting photos
Approved Refund	Usually 7–10 business days after approval	Refund issued to the original payment method
Order Cancellation	Before processing begins	Cancellation cannot be guaranteed once production or fulfillment has started

Standard Returns

Eligible products may be returned within 30 days of receiving the order.

To qualify for a standard return, the item must:

Be unused
Be unworn
Be unwashed
Remain in its original condition
Include original packaging, tags, or labels when applicable
Include proof of purchase, such as an order number or confirmation

Please Contact Us before sending any item back. Returns sent without prior approval or return instructions may not be accepted.

Items That Are Generally Not Returnable

Returns are generally not available for:

Customized products
Personalized products
Made-to-order products
Gift cards
Downloadable or digital products
Intimate, sanitary, or hygiene-sensitive goods
Items that have been worn, washed, altered, damaged, or are missing parts after delivery
Products clearly marked as final sale or non-returnable on the product page

Customized, personalized, and made-to-order items may still qualify for assistance if they arrive damaged, defective, incorrectly printed, or significantly different from the confirmed order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us as soon as possible.

Include:

Your order number
A brief description of the issue
Clear photos of the affected item
Photos of the packaging when relevant

After reviewing the information, we may offer a replacement or refund depending on the circumstances.

Please do not return the affected item unless our support team specifically asks you to do so.

How to Start a Return

Before returning a product, please contact Dalas Market at:[email protected]

Include your order number, the product involved, and the reason for your request.

If your return is approved, we will provide the applicable return address and instructions.

Please package returned items securely. Where appropriate, we recommend using a trackable shipping service so that the return shipment can be followed.

Return Shipping Costs

For standard returns, customers are generally responsible for return shipping costs.

Original shipping charges and return shipping expenses are normally non-refundable.

If a return label is provided and the cost is not covered by Dalas Market, the applicable shipping amount may be deducted from the approved refund.

If the return is required because of a confirmed error caused by Dalas Market, production, or fulfillment, we will review the applicable shipping arrangements with you.

Refund Review

Returned products may be inspected after they are received.

We will notify you whether the refund has been approved, declined, or adjusted based on the condition of the returned item.

Approved refunds are generally issued to the original payment method within 7–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Partial Refunds

In some cases, an eligible return may qualify for only a partial refund.

This may apply when the product is incomplete, damaged, missing original components, or no longer in its original condition for reasons unrelated to Dalas Market.

The amount of any partial refund will depend on the condition of the returned product.

Exchanges

Direct exchanges are generally available only when an item is confirmed to be:

Defective
Damaged
Incorrect

Selecting the wrong size, color, design, personalization, or product option is not considered a product defect.

If you need assistance with an eligible exchange, please Contact Us before sending the item back.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because some products may enter processing, production, or fulfillment shortly after an order is confirmed, we cannot guarantee that cancellation will still be possible once those stages have begun.

If the order has already entered production or shipment, the available options will depend on the status of the order and the type of product.

Wrong Size, Color, Design, or Personalization

Please review all product options carefully before completing your order.

For personalized or made-to-order products, we generally cannot offer a return or exchange simply because:

The wrong size was selected
The wrong color was selected
The wrong design was chosen
Personalization details were entered incorrectly by the customer
The customer changes their mind after production begins

If the product received does not match the options confirmed in your order, please contact us so we can review the issue.

Missing Refunds

If you have received confirmation that a refund was issued but cannot see it in your account:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Contact your bank to ask about processing time.

If you still cannot locate the refund, please contact us at [email protected]
.

Sale and Promotional Items

Products sold at a discount or as part of a promotion may have additional return conditions when clearly stated on the product page or promotion.

However, if a discounted product arrives damaged, defective, incorrect, or affected by a confirmed production or fulfillment error, please contact us so we can review the issue.

Consumer Rights

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded under applicable law.

Depending on your location, additional statutory rights may apply to your purchase.

Contact Us

For assistance with a return, refund, replacement, exchange, or cancellation, please contact: Dalas Market

Email:[email protected]

When contacting us about an existing order, please include your order number and the email address used during checkout.

For additional information, please review our Shipping Information, Payment Policy, and Terms of Service.

Home Page: Dalas Market